Refund policy
Return & Refund Policy
At Zieglar Wellness, we want you to feel confident in your purchase. If you are not fully satisfied with your order, we’re here to help.
Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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Unused and in its original condition
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In the original packaging
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Accompanied by proof of purchase or receipt
To start a return, please contact us at:
Once your return request is reviewed and approved, we will provide instructions on how to return your item.
Please note:
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Items sent back without first contacting us will not be accepted.
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at:
We’ll work quickly to make it right.
Non-Returnable Items
Due to the nature of wellness and personal care products, certain items cannot be returned, including:
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Opened or used supplements
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Personal care items
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Sale items
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Gift cards
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Custom or personalized products
If you have questions about your item, please contact us before purchasing.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please request a return (if eligible) and place a new order separately.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, provided the item is unused and in its original packaging with proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact
Questions about your order or this policy?
Contact us anytime at:
zieglarwellness@gmail.com